Hiring Strategy

The Importance of Selection: Behavior in Action is the Best Approach

As an HR professor and professional, I have watched interview questions evolve from self-descriptive to behavior-based. For example, we used to ask questions like, “Can you describe your best characteristics?” and as hiring managers we all knew that candidates researched and rehearsed the very best answers to these self-reported skills! So, as an industry, it was decided that moving to

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Patient Service Representative Summary • Serve as the face of the office and greet all patients with a smile and friendly attitude • Use EMR to coordinate and schedule patients • Answer telephones, route incoming calls and initiate triage request if necessary in a phone call center setting • Check voicemail system regularly throughout the day • Check patients in/out;