Canalside Staffing

At Canalside Staffing, our goal is to find a long term solution for job seekers and employers.

Customer Service Associate 123 views

Job Overview

  • Salary Offer Pay Rate- $15.00
  • Salary Offer Commensurate with Experience
  • Experience Level Some Experience, Mid-Level
  • Total Years Experience 1-2
  • Education High School Diploma or GED

Temp to Hire – Full Time

Pay Rate- $15.00

Duties and Responsibilities:

  • Collects and enters orders via fax or email along with confirming order pricing/updates if necessary.
  • Notify customer of deliveries or update customer on delivery delays.
  • Answer/returning customer phone calls or emails throughout the day promptly, with the ability to answer product questions, respond to customer inquiries, document and research.
  • Manage time to meet daily deadlines.
  • Work with Customer Service team to stay updated on product knowledge.
  • Problem-solving and forward thinking to resolve customer inquiries or concerns.
  • Assist with ongoing projects as required.

Skills:

  • Excellent attention to detail
  • Excellent verbal and written communication skills and phone etiquette, including active listening
  • Excellent time management
  • Service oriented and able to resolve customer grievances
  • Ability to easily shift duties
  • Ability to successfully multitask without compromising quality
  • Dependable and reliable, needs little direction or supervision
  • Thrives in a high-pressure environment
  • Ability to remain professional and courteous with customers at all times

Physical Demands:

  • Office environment
  • Prolonged sitting
  • Lifting up to 50 lbs

Education and Experience:

  • High School diploma or equivalent.
  • 2 years Customer Service experience in an office environment
  • 2 years Data Entry experience (fast and efficient)
  • Experience with Microsoft Excel program
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Canalside Staffing

At Canalside Staffing, our goal is to find a long term solution for job seekers and employers.