Client Service Representative 3 applications

Responsibilities

• Responds to client phone calls in a timely manner and resolves client questions and issues, including payroll and tax-related matters, “How-To” product inquires, system issues, and first-level support of client input and/or output transmission issues in order to provide professional and personalized customer service.
• Ensures that client obtains full value from Major Markets products by providing client training over the phone and by periodically explaining additional reports and product features and their benefits.
• Ensures ongoing client satisfaction and high client retention by participating in designated client calling and other retention-oriented programs.
• Maintains knowledge of changes in Major Market system and software, trends in the PC industry, and changes in wage and tax law to provide informed guidance to the client.
• Establishes and maintains a positive working relationship with clients, agencies, and coworkers to promote Paychex’ quality service image.
• Participates in conducting in-house client training sessions in order to enhance client relationships and to broaden employee knowledge and skill set.

Qualifications