Client Service Representative 36 views
- Salary Offer Commensurate with Experience
- Experience Level Some Experience
- Total Years Experience 1-2
- Education High School Diploma or GED
Schedule: (PT) Will include some days, evenings, and weekend hours;
Through regular and reliable attendance, participates with the hospital team, providing input and taking initiative to enhance the team’s function by:
1.) Providing quality, professional service to all clients whether in person, over the phone, or through email. Readily acknowledges and engages clients and actively listens to their concerns. Serves as liaison between client and DVM.
2.) Promptly answering phone calls or replying to email messages and efficiently directing questions to the appropriate individuals. Demonstrates ability to triage situations and advise client when an appointment is recommended. Makes reminder calls as necessary.
3.) Accurately scheduling appointments and boarding reservations as applicable.
4.) Precisely dispensing pharmaceuticals as needed and calls in prescriptions to pharmacies.
5.) Using computer information system to accurately process client payments, and maintain current client/patient records. Ensures appropriate forms are completed for euthanasias, surgeries, etc.
6.) Providing informative and knowledgeable information to clients regarding our products and services.
7.) Providing clients with estimates for various procedures and/or surgeries over the phone.
8.) Accurately processing payments and balancing cash receipts.
9.) Assisting in maintaining cleanliness of client areas.
10.) Performs other related tasks as required.
Education: HS diploma or equivalent.
Experience: Six months experience in a customer service (with external customers) in a related field required
Physical Requirements: Standing for extended periods. Minimal lifting. Intermittent use of PC throughout the day.
Minimal Requirements: Excellent proven customer service skills, able to interact with a variety of clients with tact and diplomacy, must be friendly and compassionate.
Hazards: Exposure to animals. Exposure to cleaning chemicals. Exposure to pharmaceuticals/hazardous waste. Exposure to animal bodily fluids.