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Director of Operations – Access Services 18 views

Job Overview

  • Salary Offer Commensurate with Experience
  • Experience Level Highly Skilled
  • Education 4-year degree

Detailed Job Description

The Director of Operations is a senior leadership position, reporting to the Assistant Dean and Director of the Department of Access Services (DAS).  The Director of Operations supervises the large and complex business functions of DAS; major responsibilities include (but are not limited to):

  • Oversees provision of 7000 hours of access service weekly during the academic year
  • Manages and reports on the $17 million DAS budget.  Prepares reports to support reconciliation of expenses, tracking service trends, costs and annual report data, and supports recommendations made for improving department efficiencies.
  • Coordinates the efforts of the six interpreting teams, two captioning teams and the notetaking department; fosters coordination and cooperation across the three service areas and 11 budget departments of DAS.
  • Manages Human Resource processes (hiring, promotion, termination, etc.) and issues for consistency and compliance with ADA and RIT requirements
  • Monitors institute compliance with Federal Office of Civil Rights (OCR) mandates
  • Oversees the 100+ supplemental staff of freelance interpreters and remote captionists who work for DAS weekly
  • Coordinates scheduling processes and timelines
  • Manages extensive inventory of department equipment
  • Establishes quality metrics and improvement systems to advance service quality and maintain high student satisfaction
  • Designs and delivers reports to support operations and efficient use of resources
  • Makes recommendations to the Assistant Dean and Director regarding optimal operational efficiencies for all processes significantly affecting central operations of Access Services
  • Maintains and builds partnerships with other departments at RIT needed to provide access; represents NTID/DAS to various RIT departments and initiatives (e.g., Office of the President, Provost, Student Affairs, new faculty and staff orientation, RIT advisors, Registrar, Residential Life, Study Abroad, NTID Support Service Orientation).

Specialized Skills:
Strong communication abilities, written, spoken, and signed

Department/College Description

The Department of Access Services (DAS) provides Interpreting, Notetaking, and Real-Time Captioning services to the RIT community so that all members can enjoy full access to communication.

Access Services enable more than 650 deaf and hard-of-hearing RIT students to register and fully participate in roughly 23,000 credit hours annually in more than 200 highly competitive academic programs.  Deaf, hard-of-hearing, and hearing students alike use Access Services to communicate with each other in a variety of extra-curricular activities associated with student clubs and organizations, entertainment and sports events and RIT programs and services.

Required Minimum Qualifications

Minimum:  Bachelor’s degree or equivalent experience
Preferred:  Bachelor’s degree or significant progress towards Bachelor’s degree, or 10+ years’ experience in the administration of access services in post-secondary education.


Intimate and in-depth understanding of Access Service requirements at a large comprehensive university with large numbers of diverse deaf and hard of hearing students and faculty. Minimum of five years’ experience in Access Service delivery and administration, with a focus on demonstrated leadership and innovation.


  • Big picture understanding of Access Services. Experience in the administration of interpreting/captioning in post-secondary education.
  • Respect for the diversity of needs and settings to be served AND broad experience in coordination of the services.
  • Knowledge of and experience in business practices in post-secondary education
  • Knowledge of and experience in budget management for a large, multidisciplinary department
  • Integrity, humility, and confidentiality in support of Assistant Dean/Director and others dealing with sensitive issues.
  • Collaborative, progressive, innovative mindset; appreciation of the value of all team members.
  • Strong analytical skills and quantitative abilities.
  • Understanding of university organization and resources
  • Knowledge of the large, diverse, deaf and hard-of-hearing community
  • Strong communication abilities, written, spoken, and signed
  • Perseverance and strong work ethic
  • Ability to lead diverse groups into concerted action
  • Generosity in sharing expertise and a strong interest in developing others
  • This job has expired!

Rochester Institute of Technology

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