Family Navigator – EnCompass: Resources for Learning 14 views1 application

Job Overview

  • Salary Offer Commensurate with Experience
  • Experience Level Some Experience
  • Total Years Experience 1-2
  • Education 2-year degree


The Family Navigator helps families build their capacity to support their children’s academic success at home, in the community, and at school. Through a solutions-focused approach, the navigators support families in identifying strengths and needs, then developing action plans to address those needs. The person in this role will be part of a team focused on mitigating barriers to student and family success by connecting families to community services and strengthening the school-to-home linkage. This position requires a high level of flexibility, familiarity with local resources, and the flexibility to work some evening and weekend hours, as needed.


  1. Assess referred families’ assets and needs through a non-diagnostic interview process, and work with the family to create short, intermediate, and long-term goals
  2. Create a plan of action to address immediate needs, mitigate barriers to school engagement, and work toward self-identified goals
  3. Maintain appropriate records and data regarding contacts, family engagement, progress toward goals, and other relevant information
  4. Develop trusting relationships with families by meeting regularly in home, community, and school settings
  5. Utilize a solutions-focused approach to help families identify assets and strengths and leverage them to solve problems
  6. Refer and connect families to appropriate community resources that can address their specific needs
  7. Communicate with direct service providers to ensure appropriate referrals, monitor family progress, and help the family coordinate services
  8. Collaborate with school-based staff to understand students’ needs, monitor student progress, and foster effective communication between school and family
  9. Support families in developing school-to-home linkages, engaging with the school community, and effectively communicating with school staff
  10. Assist in the creation and implementation of family events and activities that offer opportunities to deepen bonds within families and build peer networks between families
  11. Collaborate with team members to identify and/or develop learning opportunities for families to increase knowledge and skills related to supporting students’ academic success, effectively communicating with schools, and stabilizing social determinants of health
  12. Guide families through transition process when goals have been met to support long-term success
  13. Participate in professional development opportunities offered within the organization or through community partners, as deemed appropriate by program or organization leadership
  14. Perform other duties assigned by the employee’s supervisor



  1. Unyielding commitment to students, families, and the EnCompass mission
  2. Excellent judgment and student-centered mindset
  3. Effective communication skills, particularly as they relate to the development of trusting relationships with students and families
  4. Ability to collaborate with others from diverse backgrounds
  5. Collaborative approach to service delivery and conflict resolution
  6. High standards of professionalism in all aspects of performance
  7. Flexibility and creativity in developing and delivering services and programs
  8. Familiarity with current research in learning development, educational practice, and learning differences
  9. Proficiency with Microsoft Office and Smartboard technology


  • Minimum – Associate’s degree; 1 year of experience in a community-based setting
  • Preferred – Bachelor’s in school counseling, social work, education, or related field; 3-5 years of experience working with youth and families in an urban environment