Job Overview

  • Experience Level Mid-Level
  • Total Years Experience 1-2
  • Education 2-year degree

ABOUT THE POSITION:  CCSI is contracted by the NYS Department of Health to provide application assistance to individuals, families, and small business to obtain health insurance through the New York State of Health. This position requires meeting individuals and families at various sites in Monroe County and occasionally in Livingston County.  Work hours may include weekends for various health fairs and early evening hours to allow enrollment for individuals needing appointments after 5pm.

SPECIFIC RESPONSIBILITIES INCLUDE:

  • Provides in person assistance to families, individuals and small businesses seeking health insurance through the NY State of Health Marketplace.
  • Educates the enrollee about the Affordable Care Act, Medicaid, Child Health Plus, The Essential Plan and Qualified Health Plans offered through the NY State of Health Marketplace.
  • Assists enrollee with health insurance enrollment.
  • Assists small businesses with enrollment in the SHOP Exchange.
  • Advocates on behalf of enrollees to ensure health insurance coverage.
  • Attends local community events to provide education and awareness about the NY State of Health Marketplace and the Affordable Care Act.
  • Agrees to operate as a neutral party in the health plan selection.
  • Distributes NY State of Health insurance materials in English and other appropriate languages.
  • Attends Navigator State Training to be trained and certified.
  • Attends monthly Navigator meetings.

REQUIRED COMPETENCIES:  To be successful in this position, you will need to be competent in:

  • Must speak fluent Spanish.
  • Strong communication, organization, and analytical skills.
  • Strong telephone skills including clarity and engagement.
  • Ability to work independently and effectively with others; community based In-Person Assistors, and consumers.
  • Ability to handle multiple priorities.
Requirements

REQUIRED COMPETENCIES:  To be successful in this position, you will need to be competent in:

  • Must speak fluent Spanish.
  • Strong communication, organization, and analytical skills.
  • Strong telephone skills including clarity and engagement.
  • Ability to work independently and effectively with others; community based      In-Person Assistors, and consumers.
  • Ability to handle multiple priorities.

EDUCATION AND EXPERIENCE:

  • Graduation from a regionally accredited or New York State registered college with Associates Degree in Human Services field, or related field preferred and (1) year of paid full-time or its part-time equivalent experience in a professional interviewing capacity in various commercial, insurance, or government business settings to include interviewing experience involving personal, claims, unemployment, customer service in responsible public contact work such as social welfare-oriented experience in such field as claims evaluation, insurance, unemployment, disability, etc., and similar health and human relations areas; or equivalent education and work experience (see CCSI’s equivalency chart).
  • Customer Service experience required.
  • Human Services experience desirable.

ADDITIONAL REQUIREMENTS:

  • Possess valid Class D NYS Driver License and access to motor vehicle to meet transportation requirements of position.
  • CCSI requires all staff to be fully vaccinated against COVID-19 virus. Reasonable accommodation will be made for individuals with a qualified religious or medical/disability need.
  • Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information,      personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations.

Operating Principles and Demonstrated Behaviors: 

Ability to demonstrate, understand and apply our workplace values through behaviors and actions. These operating principles are expected of all employees in all roles. All applicants (internal and external) must evidence their attitudes/behaviors as part of the application process:

  • Excellence in Customer Service
  • Collaboration
  • Honoring People and Their Work
  • Individualized Work/Life Integration
  • Integrity
  • Innovation
  • Community Connectedness
  • Diversity & Inclusion