Under a significant level of guidance and direction, provides customer service for Time & Attendance products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Responsibilities
- Delivers quality service to Paychex clients via inbound phone calls, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Develops and maintains a basic working knowledge of one or more Paychex products
- Documents all client interactions, performs data input, maintaining strong prioritization and organization
Qualifications
- Client facing or customer service role – 1 year
- Problem solving or troubleshooting skills – 1 year
- Data entry or case documentation – 1 year
- Comfort learning new technology & navigating multiple programs
- Call center, tech support, or other high-volume phone work – preferred
