Online Services Support Advisor – AP TAA

Job Expired

Online Services Support Advisor – AP TAA 27 views

Job Overview

  • Experience Level Some Experience
  • Total Years Experience 1-2
  • Education High School Diploma or GED


Provides support for clients and internal partners through inbound calls, e-mails and IM’s with questions relating to Online Services products.

  • Supports Online Services clients and internal partners with questions, troubleshooting and training of products to ensure a quality service experience for our clients.
  • Utilizes multiple computer software packages, including HRIS, Online Service applications, SalesForce and ORS, to research and answer specific client requests or questions.
  • Participates in proactive client calls and other retention-oriented programs to ensure ongoing client satisfaction and high retention levels.
  • Logs and documents client conversations/issues to capture trends and troubleshoot specific HRIS, payroll or related system, product, or procedural issues.
  • Establishes and maintains a positive working relationship with clients, Sales Representatives, Human Resource Representatives, and other Paychex personnel to promote Paychex? quality service standards.
  • Researches and resolves billing issues from clients or field representatives to ensure accurate billing and to promote client satisfaction.
  • Participates in special projects and department initiatives to facilitate ongoing product and process improvements.
  • Manages and prioritizes workload daily to meet or exceed established department productivity and quality expectations to guarantee client satisfaction and to ensure client follow up occurs within established timeframes.
  • Attends ongoing trainings to enhance product, system and payroll knowledge resulting in a higher level of customer service.


  • H.S. Diploma – Required
  • Associate’s Degree – Preferred
  • 2 years of experience in customer service/call center.
  • Strong verbal communication and listening skills.
  • Demonstrates written communication skills.
  • This job has expired!


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