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Program Director, Software and Information Technology 18 views1 application

Job Overview

  • Salary Offer Commensurate with Experience
  • Experience Level Highly Skilled
  • Total Years Experience 3-5
  • Education 4-year degree

Job Description:

The Program Director, Software and Information Technology, reports to the Vice President for the Economic Development & Innovative Workforce Services (EDIWS) Division and is responsible for the development and management of a portfolio of non-credit and contract credit information and computer technology related programming, courses and certifications. The Program Director works collaboratively with the chair of the Information and Computer Technologies (ICT) department, and local business and industry to determine, develop and deliver training and education programs for client employees and diverse student audiences at the College.  The Program Director also supervises select open enrollment sections targeted for specific IT market segments for technology and vendor-specific certification. A key expectation of the Program Director is the continuous delivery of superior customer service to both internal and external customers and constituents.

Examples of Duties & Responsibilities: 

Primary Functions:

  • Manages corporate information technology accounts and relationships to foster strong partnerships and repeat business for the College
  • Identifies and develops new non-credit and/or academic information technology related program opportunities, manages budgets, and advises the College regarding market demand
  • Conducts needs assessments for Economic & Workforce Development Center information technology clients and the Information and Computer Technologies department to determine appropriate training and academic programs solutions to meet customer needs
  • Develops instructional program solutions or engages appropriate instructional resources with subject matter expertise to design and deliver programs meeting customer information technology needs
  • Develops and manages and/or collaborates with Economic & Workforce Development Center program management to create client proposals for IT-related non-credit and academic contract training opportunities
  • Maintains relationships with instructional resources and guides instructor implementation of information technology program deliverables
  • Serves as liaison with the Information and Computer Technologies department in ongoing analysis and collaborative recommendations for programming in most in-demand IT programming to serve credit and non-credit students
  • Partners with the EDIWS VP Office and utilizes the MCC Economic and Workforce Development Center labor market analyses to direct activity in areas of need
  • Utilizing a customer relationship management (CRM) methodology, the IT program director works with the established MCC Business and Industry database (Salesforce.com) to maintain client notes, prioritize sectors and log opportunities
  • Provides relevant input to the Program Director, Curriculum Development and Apprenticeship, workforce program managers and directors, academic chairpersons, and Economic and Workforce Development Center corporate relations staff, based on employer needs and feedback
  • Fosters a team environment within the EDIWS division
  • Participates in program evaluation design and implementation
  • Identifies and recommends businesses for participation in advisory board capacities for both academic and non-credit programs
  • Conducts professional written and oral communications with customers and College departments and personnel

Secondary Functions:

  • Participates in the Economic & Workforce Development Center budgetary process
  • Participates in EDIWS division planning and strategy meetings
  • Collaborates with the Economic & Workforce Development Center’s workforce operations team in program initiation, implementation, and completion efforts, including course information data, participant information, registration and evaluation data
  • Assists Manager of Education to Employment in placement of successful program completers in local IT positions
  • Speaks at various organizations of business leaders and professional societies as appropriate and applicable
  • Additional duties as assigned by the Vice President, Economic Development, Workforce and Career Technical Education

Required Qualifications:

  • Earned bachelor’s degree in marketing, business, communications, computer science or a related field from a regionally accredited higher education institute
  • Experience in information technology program management with experience creating, instructing, and/or implementing entry-level and higher IT-related instructional programming
  • Knowledge of current trends in cloud computing, software development, computer programming, networking, and/or database administration
  • Strong communication and customer service skills
  • Excellent organizational skills
  • Works well both independently and in a team environment
  • Excellent project management and problem-solving skills to analyze issues and create action plans
  • Ability to adapt to changing work priorities and maintain flexible working hours
  • Ability to establish and maintain productive and collaborative relationships
  • Ability to effectively work under tight deadlines and manage projects independently
  • Resourcefulness in solving problems
  • Valid driver’s license and reliable transportation
  • An understanding of and commitment to the mission and philosophy of the community college

Preferred Qualifications:

  • Earned master’s degree from a regionally accredited higher education institution
  • Experience working with information technology business units and/or sales with IT-related businesses
  • Proficiency in SalesForce.com
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