Team Manager (Sales) 18 views
Job Overview
- Experience Level Highly Skilled
- Total Years Experience 3-5
- Education Some College
Job Description:
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add an Team Manager who will lead, develop and motivate a high-performance team of support professionals.
If you believe you have what it takes and you’re ready to take the next step in your career, come work with us!
As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:
Key Responsibilities:
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Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
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Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
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Identify the training needs that will equip the staff with fundamental skills and knowledge
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Have a thorough understanding of the various system tools and operational procedures utilized within the program
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Collaborate with stakeholders on a regular basis for changes on promotions and updates
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Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers
Qualifications:
Our most successful candidates will have:
- One to two years of experience in a similar role in a contact center setting. Inbound sales experience is required.
- Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
- Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
- Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Have excellent working knowledge of MS Office applications
