Team Manager (Sales) 18 views

Job Overview

  • Experience Level Highly Skilled
  • Total Years Experience 3-5
  • Education Some College
Job Description:

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add an Team Manager who will lead, develop and motivate a high-performance team of support professionals.  
If you believe you have what it takes and you’re ready to take the next step in your career, come work with us!
As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:
Key Responsibilities: 
  • Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
  • Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
  • Identify the training needs that will equip the staff with fundamental skills and knowledge
  • Have a thorough understanding of the various system tools and operational procedures utilized within the program
  • Collaborate with stakeholders on a regular basis for changes on promotions and updates
  • Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers

Qualifications:

Our most successful candidates will have:

  • One to two years of experience in a similar role in a contact center setting. Inbound sales experience is required.
  • Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements 
  • Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues 
  • Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives 
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner 
  • Have excellent working knowledge of MS Office applications