Telecommunications Analyst

Job Expired

Telecommunications Analyst 38 views1 application

Job Overview

  • Salary Offer Commensurate with Experience
  • Experience Level Some Experience
  • Total Years Experience 1-2
  • Education 2-year degree

Telecommunications Analyst, Communications and Network Services, Provisional

Job Description:

  • Receives requests (adds, moves, changes) from departments and the Help Desk;
  • Conducts in-house and outside assignments of hardware changes necessary to complete work requests;
  • Configures software relating to Cisco UC and new extension configurations, automatic call distribution, pick groups, and hunt groups;
  • Maintains and updates repair tracking system; Monitors daily operation of the SIP Trunks and PRI connections.
  • Provides user support by answering questions and responding to trouble calls regarding the system;
  • Manages extension assignments for all current operations, maintains and updates departmental databases and directories;
  • Determines equipment needs, other than cabling, and telephone configurations, for new construction or renovation project;
  • Manages telephone number and extension assignments;
  • Follows up with vendors and building management to insure all schedules are met and assists in resolving installation problems;
  • Determines that completed installations are functioning correctly and assists in resolving problems between user and vendor;
  • Collects and analyzes Cisco Unity and voice messaging data, and produces monthly reports;
  • Schedules voice messaging and Cisco Unity messages;
  • Provide formal training to users, including new features and special design configurations, and develops curriculum and software design for all training programs;
  • Summarizes Automatic Call Distribution data, conducts a utilization analysis, and makes procedural recommendations based on usage;
  • Establishes a communications link with the “switches”, interprets traffic statistics, and produces monthly availability ·reports;
  • Works with physical cable infrastructure, Category 5e/6/6a wiring.


Must currently hold the Monroe County Civil Service title of Telecommunications Analyst or meet the following minimum qualifications to take the next exam given for this title: A) Successful completion of at least (60) college semester credit hours including a minimum of (18) semester credit hours in Telecommunications Management or Telecommunications Engineering Technology (must be specified on application); OR, B) 2 years paid full-time or its part-time equivalent experience in managing or implementing a telecommunications system; OR, C) An equivalent combination of training and experience as defined by the limits of (A) and (B) above.

Provisional: Successful candidate must take the next exam offered for this title, must pass the exam and be reachable on the eligible list established from results of this exam for a permanent appointment.

Additional Information:

Job Type: Full time, Permanent

Hours: 8:45am-4:45pm

Salary: $49,084.22

  • This job has expired!
Company Information
  • Total Jobs 19 Jobs
  • Category Education
  • Location Rochester
  • Full Address 1000 E. Henrietta St, Rochester, NY 14623
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